Bookings & Reservations Policy

This policy outlines the procedures, payment schedules, and cancellation terms applicable to the creation and confirmation of all bespoke travel itineraries arranged by Norovari Tours. By confirming a booking, the client agrees to be bound by these terms.

 

I. Reservation and Confirmation

 

 

Provisional Booking

 

Upon receiving a client's request for a bespoke itinerary, our consultants will create a provisional itinerary and generate a proforma invoice detailing the estimated costs. This provisional booking holds the arrangements (flights, accommodation, services) temporarily, typically for a period of 48 hours, subject to the supplier's terms.

 

Deposit to Secure Booking

 

To convert the provisional booking into a confirmed reservation and secure all supplier services, a non-refundable deposit is required. The standard deposit is 30% of the total tour price, due within the 48-hour provisional period, unless otherwise specified on your proforma invoice. Failure to pay the deposit within this timeframe will result in the automatic cancellation of the provisional booking.

 

Contract Formation

 

A contract between the client and Norovari Tours is deemed to be formed only upon our written confirmation of the reservation, accompanied by an official invoice reflecting the successful receipt of your deposit.

 

II. Payment Schedule

 

 

Final Payment

 

The outstanding balance of the total tour price is due and payable no later than 60 days prior to the travel commencement date. This deadline is critical for us to remit funds to our luxury accommodation, private transfer, and specialist guide partners.

 

Late Bookings

 

For bookings made within 60 days of the travel commencement date, the full and total tour price is due immediately upon receipt of the proforma invoice. The booking will only be confirmed upon the clearance of this full payment.

 

Failure to Pay

 

Should the final payment not be received by the stipulated due date, Norovari Tours reserves the right to treat the booking as cancelled by the client. In such an event, the deposit and any previous payments will be subject to the cancellation fees outlined in Section III.

 

III. Cancellation and Refunds

 

All cancellations must be provided in writing and are effective only upon acknowledgement of receipt by a Norovari Tours representative. Please note that third-party supplier cancellation policies may supersede our own, and any refund will be subject to their terms.

 

Standard Cancellation Fees (Per Person)

 

• 91 days or more prior to travel: Forfeit of the 30% deposit.

• 90 to 61 days prior to travel: Forfeit of 50% of the total tour price.

• 60 to 31 days prior to travel: Forfeit of 75% of the total tour price.

• 30 days or less prior to travel: Forfeit of 100% of the total tour price.

 

Administration Fee

 

Any refund processed due to cancellation will be subject to a ZAR 1,000 administration and bank charge fee, which will be deducted from the calculated refund amount.

 

Unused Services

 

No refunds will be given for any unused portion of the itinerary, including voluntary absence from scheduled activities, missed flights, or early departure from accommodation.

 

IV. Client Responsibilities and Insurance

 

 

Travel Documents

 

It is the client's sole responsibility to ensure all necessary travel documentation, including passports, visas, health certificates, and compliance with entry requirements for South Africa and any other destinations, are current and valid for the entire duration of the trip.

 

Mandatory Travel Insurance

 

Travel insurance is mandatory for all bookings. The client must acquire comprehensive travel insurance that includes coverage for cancellation, curtailment, medical expenses, emergency repatriation, and personal liability at the time of paying the deposit. Proof of valid insurance may be requested prior to departure.