Privacy Policy

This Privacy Policy describes how Norovari Tours (the "Site," "we," or "us") collects, uses, and discloses your Personal Information when you visit, inquire about, or purchase a bespoke travel itinerary from us.

I. Collecting Personal Information

When you engage with our Site or book a journey, we collect certain information necessary to provide and manage your luxury travel experience. In this Policy, "Personal Information" refers to any information that can uniquely identify an individual.

1. Device & Usage Information

Examples of Personal Information Collected

Version of web browser, IP address, time zone, cookie information, pages or products viewed, search terms, and interaction methods with the Site.

Purpose of Collection

To load the Site accurately for you, enhance user experience, and perform analytics on Site usage to optimize our bespoke service delivery.

Source of Collection

Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a Business Purpose

Shared with our website hosting and analytics processors (e.g., Wix, Google Analytics).

2. Order & Booking Information

Examples of Personal Information Collected :

Full name, billing address, specific travel dates, shipping address, payment information (including credit card type and last four digits), email address, phone number, and any special dietary or accessibility requirements.

Purpose of Collection

To fulfill our contract by providing your requested bespoke travel services, process payments, arrange for flights, accommodation, and private transfers, issue invoices and confirmations, screen for potential risk or fraud, and communicate essential itinerary details.

Source of Collection

Collected directly from you during the consultation and booking process.

Disclosure for a Business PurposeShared with our payment processor (e.g., Stripe, bank gateway) and third-party travel partners (e.g., five-star hotels, private safari lodges, domestic airlines, specialist guides, and private transport companies) as strictly required to deliver your booked itinerary.

II. Sharing Personal Information for Service Delivery

We use your Personal Information to provide our high-touch, tailored services. We will only disclose your Personal Information to external parties when it is necessary to fulfill your contract or required by law.

Specifically, we share your data with third-party suppliers who directly contribute to your journey (e.g., hotels, lodges, and transfer companies) to ensure seamless delivery of your five-star experience.

III. Lawful Bases (GDPR)

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information primarily under the following lawful bases:

The performance of the contract between you and Norovari Tours (i.e., arranging and managing your bespoke South Africa safari).
Your consent (for marketing communications, which you can withdraw at any time).
Compliance with our legal obligations (e.g., tax and accounting requirements).

IV. Retention and Your Rights

Retention

When you place an order or book an itinerary through Norovari Tours, we will retain your Personal Information for our records for a period necessary to complete the transaction, fulfill the contract, and maintain business records as required by financial law, unless and until you ask us to erase this information.

Cookies

We use cookies to enhance your browsing experience, allowing our Site to remember your preferences (like region selection) and to provide performance data. You have the right to control and manage cookie usage via your browser settings.